Privacy Policy
How we collect, use, and protect the information you share with us.
Last updated: October 27, 2026
Floor Heros ("Floor Heros," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit floorheros.com (the "Site") or request an estimate, how we use it, and the choices you have.
Information we collect
Information you give us. When you fill out an estimate request or contact form, we collect the details you enter, such as your name, phone number, email address, ZIP code, the service you're interested in, your project timeline, and any project notes.
Information collected automatically. Like most websites, our Site and hosting provider may automatically record basic technical information, such as your IP address, browser type, device type, pages visited, and the date and time of your visit. We may use cookies or similar technologies to keep the Site working and to understand how visitors use it.
How we use your information
- To respond to your request and schedule your free in-home estimate.
- To contact you by phone, text message, or email about your project.
- To prepare quotes and provide flooring and countertop installation services.
- To improve our Site, services, and customer experience.
- To protect against spam, fraud, and misuse of the Site.
- To comply with legal obligations.
Calls, texts, and emails
By submitting a form on our Site, you agree that Floor Heros may contact you at the phone number and email address you provide about your project, including by call or text message. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can unsubscribe from emails using the link in the message or by contacting us. Agreeing to be contacted is not a condition of purchase.
How we share your information
We do not sell or rent your personal information. We share it only as needed to run our business:
- Service providers who help us operate, such as website hosting, email delivery, and scheduling tools. They may use your information only to perform services for us.
- Installation partners who help complete your project, limited to the details they need to do the work.
- Legal reasons, when required by law or to protect the rights, property, or safety of Floor Heros, our customers, or others.
- Business transfers, if Floor Heros is involved in a merger, acquisition, or sale of assets.
Cookies and analytics
We may use cookies and analytics tools to see which pages are visited and how the Site performs. You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the Site may not work properly without them.
How long we keep information
We keep personal information for as long as needed to respond to your request, provide our services, keep business records, and meet legal requirements. When it's no longer needed, we delete or anonymize it.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. Depending on where you live, you may have additional rights under state privacy laws. To make a request, email us at info@floorheros.com. We will not discriminate against you for exercising your rights.
Children's privacy
Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Links to other sites
Our Site may link to websites we don't control. We are not responsible for the privacy practices of those sites, so we encourage you to read their policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above. Continued use of the Site after changes means you accept the updated policy.
Contact us
Questions about this Privacy Policy? Email info@floorheros.com or call 832-925-3036.
